SMS Terms & Conditions

1. Who sends these texts

These terms cover My Refer Buddy text messages sent by Automotive Impact Network, LLC (AiN Collective) (“we,” “our,” or “us”). My Refer Buddy is our app that auto repair shops use to refer customers to each other. Every text is a one-to-one message about your own referrals, payouts, or vehicle. We do not send marketing texts under this program.

Member alerts start with “My Refer Buddy:”. Texts to shop customers start with “AiN Collective:” or “ShopGiv:”. ShopGiv is another brand of the same company.

2. Member alerts

If you are a My Refer Buddy member and turn on text alerts, we text you when:

• a referral payout has been sent to you;
• a payout needs action from you, such as finishing your payout details;
• a payout has failed;
• a shop has paid you cash for a referral;
• a customer you referred has checked in at the shop; or
• a partner shop has referred a new customer to you.

How to opt in: in the My Refer Buddy app, go to Profile > “Text me alerts” and tap “Turn on texts.” Alerts go only to a mobile number you have verified in the app. Alerts are off until you turn them on, and a confirmation text follows when you do. You can turn them off in the same place, or reply STOP.

3. Customer texts

If you are a customer of a shop that uses My Refer Buddy, we may text you a link to your vehicle inspection report, or a referral link to a partner shop you asked about. We send these texts only after you agree:

• At the shop counter: the shop checks a separate, unchecked text-consent box only when you say yes.
• By phone: the shop reads you a short disclosure naming the sender and records your consent only if you say yes. A phone consent covers one text only.

4. Consent is not a condition of purchase

Agreeing to receive texts is not a condition of any purchase or service. You can use the My Refer Buddy app, and have your vehicle serviced, without agreeing to texts.

5. Message frequency and rates

Message frequency varies with your activity: members get a text only when one of the events in section 2 happens, and customers get texts only about their own report or referral. Message and data rates may apply. Your carrier’s standard messaging and data charges apply.

6. STOP to cancel, HELP for help

You can cancel at any time by replying STOP to any message. We will send one message confirming you are opted out, and then we will stop texting that number. Opted-out numbers are blocked before any later message is sent. To start again, reply START (or UNSTOP), then opt in again as described above.

For help, reply HELP to any message or email support@aincollective.com.

7. Carriers

Carriers are not liable for delayed or undelivered messages.

8. Privacy

Mobile opt-in data and consent are not shared with third parties for marketing. We keep a record of each consent (when it was given, the phone number, the wording shown or read, and how it was given) so we can show it and honor STOP. See our Privacy Policy for how we handle personal information.

9. Contact us